Our client is looking for a professional, organized, and customer-focused Reservations, Sales, Bookings & Client Liaison Coordinator to join their team. This role is ideal for someone with strong administrative and sales experience who enjoys building client relationships, coordinating bookings, and ensuring exceptional customer service in a fast-paced environment.
Key Responsibilities
- Manage all bookings, reservations, and scheduling activities.
- Communicate professionally with clients regarding bookings, confirmations, and enquiries.
- Coordinate appointments, meetings, and client requirements.
- Maintain accurate booking and client records.
- Follow up with clients regarding confirmations, amendments, and feedback.
- Ensure all reservation details are captured accurately and timeously.
- Liaise with internal departments to ensure seamless service delivery.
- Handle client queries and complaints professionally and efficiently.
- Provide administrative support and assist with general office coordination.
- Prepare reports, schedules, and booking summaries as required.
- Deliver exceptional customer service at every stage of the client journey.
- Assist with sales activities and sales administration.
Minimum Requirements
- Grade 12 / Matric.
- A relevant qualification in Administration, Customer Service, or Coordination will be advantageous.
- Minimum of 2 years’ experience in sales, reservations, bookings, administration, or client liaison.
- Strong computer literacy, including Microsoft Word, Excel, and Outlook.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to work under pressure and manage multiple priorities.
- Professional and well-presented.
- Afrikaans and English speaking will be advantageous.
- Valid driver’s license.
Candidates with previous experience using booking or reservation systems, as well as experience in the hospitality, travel, events, or service industries, will have a distinct advantage.
Key Competencies
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Customer-focused with a professional approach.
- Excellent coordination and multitasking abilities.
- Strong problem-solving and conflict-resolution skills.
- Ability to work independently and as part of a team.
- Professional telephone etiquette.
- Reliable, organized, and proactive.
If you are an organized, service-driven professional with a passion for client relations, administration, and sales support, we’d love to hear from you.
Submit your CV today through Hello Hired.